As per manufacturer warranty. Returns
Did you order the wrong size, style or colour and need to return all or part of an order? No problem! Just email firstname.lastname@example.org with a complete list of all of the items you would like to return, including style numbers, colors, sizes, quantities and order number and we will reply with return instructions. Please note: a 15% re-stocking fee is applicable.
Was there a mistake on our part? Please email email@example.com with a complete list of all of the items you were wrongfully shipped, including style numbers, colors, sizes, quantities and order number. We will reply with return instructions.
Did you receive defective products? All products have a one month warranty against manufacturing defects from the date of purchase. Just email firstname.lastname@example.org with the details of the defective item, including style number, color, size, quantities and order number. We will reply with more information.
Returns can only be authorized 30 days after receipt.
Altered or opened garments are not returnable.
Return freight must be pre-paid.
All original tags and packaging must be present.
Shipping and handling charges are not refundable.
Returns must be authorized by The Total Group of Companies.
All returns are subject to a 15% restocking fee.
If items are damaged or wrongfully shipped, we will cover return shipping costs.
Please allow up to 10 business days for credits to be processed.
Order cancellation can only be made before shipment.
Once shipments are picked up by a courier, the return policy is in effect.
We accept all major credit cards or payment can also be made in person at our store.
OverviewSee Manufacturer Operating Manual and Relevant Catalogue in Catalogues Section for Specifications http://totalrescueshop.ca/pages/resources.html